# My cloud has been reset unknowingly and all files have vanished

**URL:** <https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945>\
**Category:** Product Help\
**Created:** [November 1, 2023, 2:46pm UTC](https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945 "2023-11-01T14:46:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dellvostro888](https://avatars.discourse-cdn.com/v4/letter/d/c2df01/32.png) [@dellvostro888](https://forum.anaconda.com/u/dellvostro888)\
**Post date:** [November 1, 2023, 2:46pm UTC](https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945/1 "2023-11-01T14:46:18Z")

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I started a few notebooks on Anaconda Cloud when I had problem installing the app in my computer. After I could install it to my computer, the two were not synced and somehow today when I tried opening the link to the most important notebook, it has vanished. After several times trying, 2 notebooks appeared, but the two most recent and the one I am working in has totally disappeared together with some raw files I loaded into the cloud before. I don’t know what to do with it.  
Here is the link to the previous notebook: [https://nb.anaconda.cloud/jupyterhub/user/73d4829c-abf6-41fa-bcb6-041f69243516/lab/tree/CEFM-testing.ipynb](https://nb.anaconda.cloud/jupyterhub/user/73d4829c-abf6-41fa-bcb6-041f69243516/lab/tree/CEFM-testing.ipynb?fbclid=IwAR13acR4k3Okv0hO2AMZpokPOdiDQVGeLxaLbMTiDLR6mphzLVBxPyxanqQ)  
Now if you open it, it will automatically load to a blank one. It is quite important as I have been developing it for the past few days and I really don’t know how it vanished into thin air.  
If possible, please help me with it.

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**Author:** ![Glenn\_Jones](https://avatars.discourse-cdn.com/v4/letter/g/80bc00/32.png) [@Glenn\_Jones](https://forum.anaconda.com/u/Glenn_Jones)\
**Post date:** [November 2, 2023, 9:11am UTC](https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945/2 "2023-11-02T09:11:04Z")

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That is temporary. Try again now.

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**Author:** ![anwarridhwan01](https://avatars.discourse-cdn.com/v4/letter/a/db6015/32.png) [@anwarridhwan01](https://forum.anaconda.com/u/anwarridhwan01)\
**Post date:** [May 19, 2025, 9:15am UTC](https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945/3 "2025-05-19T09:15:20Z")

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i has same issue but when i try again its not working and all my data has been vanished

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**Author:** ![Glenn\_Jones](https://avatars.discourse-cdn.com/v4/letter/g/80bc00/32.png) [@Glenn\_Jones](https://forum.anaconda.com/u/Glenn_Jones)\
**Post date:** [May 19, 2025, 10:46am UTC](https://forum.anaconda.com/t/my-cloud-has-been-reset-unknowingly-and-all-files-have-vanished/63945/4 "2025-05-19T10:46:43Z")

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Your data has not vanished. You’re logged in to a different account. Log out, clear your cookies and then log in with the email address that you used when you logged in to create the files that are missing.