# Navigator missing from start menu/ anaconda not working

**URL:** <https://forum.anaconda.com/t/navigator-missing-from-start-menu-anaconda-not-working/19911>\
**Category:** Anaconda Navigator\
**Created:** [April 27, 2022, 10:42am UTC](https://forum.anaconda.com/t/navigator-missing-from-start-menu-anaconda-not-working/19911 "2022-04-27T10:42:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![matthew.johnstone](https://avatars.discourse-cdn.com/v4/letter/m/80bc00/32.png) [@matthew.johnstone](https://forum.anaconda.com/u/matthew.johnstone)\
**Post date:** [April 27, 2022, 10:42am UTC](https://forum.anaconda.com/t/navigator-missing-from-start-menu-anaconda-not-working/19911/1 "2022-04-27T10:42:37Z")

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I’ve been trying to install Anaconda 3.9 on windows in order to use Jupyter notebook. On the first install attempt Navigator icon did appear on the start menu, when I opened it crashed the whole PC to reboot screen.I then uninstalled and reinstalled from scratch however the icon seemed to link to the original install and wouldn’t open anything. I then manually removed it from the start bar but have not been able to locate it since even after further uninstall/reinstall.

It seems like there are bits and pieces left from previous install attempts which are conflicting with each other so nothing works. Any advice would be much appreciated.

Many thanks!

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**Author:** ![CrystalS](https://dub1.discourse-cdn.com/anaconda/user_avatar/forum.anaconda.com/crystals/32/569_2.png) [@CrystalS](https://forum.anaconda.com/u/CrystalS)\
**Post date:** [May 4, 2022, 7:50pm UTC](https://forum.anaconda.com/t/navigator-missing-from-start-menu-anaconda-not-working/19911/2 "2022-05-04T19:50:48Z")

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Thanks for submitting your issue report. This sounds like a frustrating experience.  
There are some tips in the documentation on uninstalling: [Uninstalling Anaconda — Anaconda documentation](https://docs.anaconda.com/anaconda/install/uninstall/) but it sounds like because of the way things crashed those might not apply or help.  
There are also a few tips in the troubleshooting section that might help:  
[Troubleshooting — Anaconda documentation](https://docs.anaconda.com/anaconda/user-guide/troubleshooting/#recovering-your-anaconda-installation)  
[Troubleshooting — Anaconda documentation](https://docs.anaconda.com/anaconda/user-guide/troubleshooting/#id79)  
[Troubleshooting — Anaconda documentation](https://docs.anaconda.com/anaconda/navigator/troubleshooting/#id2)

For Navigator in particular, there can be hidden configuration files that are leftover between installations. I think I’d probably start there. (You’ll find them in your home directory most likely in the .continuum and .anaconda directories.)

Hope that helps!